Holiday Inn & Suites Stillwater - University West, an IHG Hotel

They shouldn't even be open because of the construction. Feels like an abandon hotel when walk in with an empty room, broken elevator and a computer over in a side room/hallway. Their systems aren't even working great yet either because they charged me twice for my one night. All the ice machine didn't work on any level. The shower had so little water pressure it wouldn't even come out of the entire head. That was frustrating to wake up to and start the day with. The rooms looked nice and the bed was comfortable but for not getting any discount compared to other hotels in the area I just wasn't impressed. I paid $100 on a Sunday night when other hotels in the area cost about the same. This one should have been listed for $60 tops for the condition it was in. Hopefully it's nice once they are done with the renovation.

The management team is the most disrespectful staff at a hotel establishment I have ever seen. We are travels and stay at many IHG establishments. My wife, her friend, and our two daughters were book to stay at this hotel October 2023. The day of arrival , my wife’s friend suddenly received a phone call that her brother-in-law had suddenly died. Our daughters were booked for a tour of OSU the next day so that is why we chose this hotel. They were already in Edmond on another college tour at the time of the horrific news. Of course, it was past the deadline to cancel. I tried calling the hotel and never was the phone answered (about 5 attempts). When I did finally get ahold of someone the immediately transferred me to the main IHG customer support line. I opened a case with guest relations and about 8 days later the hotel management stated that the no show charge would remain. The front desk manager has no heart and has a cold- hear. He never showed any sympathy about the tragic event that had occurred. BEWARE of this establishment if you have an emergency arise. They will not work with you at all to resolve and issue. Tyler is the front desk manager!!! As you can see from the reply from Tyler (Front Desk Manager) he can’t even read the review correctly. The death happened on the day of check-in. Tyler, if I was able to see the future I would have cancelled during that “reasonable cancellation period.” Tyler you are a cold hearted person. I will NEVER stay there, even if it was the only place to stay. I would rather sleep in my car than stay there. I assume from other reviews that I have read other people feel the same way. Karma will play her game, I promise you that!